Buying goods

Your rights when you buy in a shop
Find out about your rights when When you buy something in a shop.

Your online shopping rights
You have strong consumer righrs when you shop online. Find out more about your online shopping rights.

Buying from a doorstep seller
Find out about your consumer rights when you buy something from a doorstep seller

Buying from an online marketplace
Read more about your new rights when you buy from an online marketplace.

Gift vouchers
Find out about your rights when you buy a gift voucher.

Problems with faulty goods
Find out about your consumer rights if you have a problem with goods you bought in a shop or online.

Credit notes
Find out about your rights and rules around credit notes.

Delivery rights
This page explains your rights and some of the most common consumer problems with late or non-delivery, items damaged or lost and additional costs.

Deposits
A deposit is a sum of money paid to a retailer or supplier of services to indicate that you intend to buy a product or service. Find out more about deposits and your rights.

Tickets and events
Find out about your rights when you buy tickets for events such as concerts or matches including when an event is postponed or cancelled.

Guarantees and warranties
A commercial guarantee or warranty can provide you with additional protection if something goes wrong with a product. A warranty or guarantee does not replace your statutory rights.

Buying online from the UK after Brexit
Find out about changes to your consumer rights when buying online from the UK after Brexit.

Product safety
There are rules in the EU and Ireland to ensure products are safe to use. This document explains product bans, mandatory safety standards and product recalls.

Advertising
Consumers in Ireland and the EU are protected from false or misleading advertising. Find out what the rules are covering advertising and who monitors and enforces those rules.
This document is in: Advertising and promotions

Company gone out of business
Find out about how to check whether a company has gone out of business and whether you can claim money owed to you.
This document is in: Buying services

Product labelling
There are specific standards in the EU and Ireland on the information that product labels must show. Find out the rules that apply to manufacturers and how your rights are protected.
This document is in: Advertising and promotions